MANAGED IT SERVICES
What is a managed IT service?
A managed IT service is an information technology (IT) task provided by a third-party contractor and delivered to a customer.
In a managed service arrangement, the managed service provider retains responsibility for the functionality of the IT service and equipment, and the customer typically pays a monthly fee for receipt of the service. There are many different types of managed IT service offerings, but the idea behind all of them is to transfer the burden of maintaining IT from the customer to a service provider. In an effective managed services relationship, a customer benefits from predictable pricing and the ability to focus on core business concerns rather than IT management chores.
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What services are most commonly used?
The remote monitoring and management of servers, desktops and mobile devices is a common managed IT service. It’s often a basic, foundational service for any Managed Service Provider.
The commoditization of the basic managed services has compelled Managed Service Providers to differentiate what they offer. One popular direction is managed security services. Customers increasingly demand IT security assistance from their service providers. Accordingly, Service Providers are developing managed security services practices or partnering with security vendors to provide cybersecurity services.
With the advent of cloud computing, managed IT services have also evolved to include cloud services. Service providers, for example, may focus on infrastructure as a service (IaaS), providing managed public cloud services in conjunction with cloud providers such as Amazon Web Services (AWS), Google and Microsoft. Service providers may also market the managed platform as a service (PaaS) offerings or partner with software as a Service (SaaS) vendors such as Salesforce in the CRM space and ServiceNow in the service management market.
A provider of managed IT services may also seek differentiation in the communications arena. Examples include managed IP Telephony Services, in which a managed Service Provider assumes responsibility for voice services within a customer account.